• Security
• Electronic Signatures
• TIBCO Technology
• Managed Security Services
• Integrated report delivery services
• Mobile Access to Financial Services
• Quality Monitoring Solutions
• Secure Internet Access
• Digital Identity Management
• Security for Financial Self Service
• Centralized Platform for Banking and Operation Security Incident Management
• Compliance with Personal Data Protection Laws
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Service Quality Monitoring Solutions

GMV has successfully implemented Monitoring Solutions for assessing the quality of the service that a banking institution provides to its online banking clients. The solution provides the customer service management with a simple and intuitive real time understanding of the quality of service, measured in terms of configurable KPIs (such as response time or level of use) and allows for the rapid detection of negative tendencies based on the analysis of historical data. Furthermore, the solution provides several completely configurable historical reports (for example, the availability of service or patterns of use). The data are grouped from the point of view of the client's experience and the importance of the different services for the institution, moving away from the classic treatment based on the grouping of the IT systems or the different departmental approaches. The information is made accessible at any time to the people in charge through various channels, including mobile channels.